Privacy Policy

Who we are

Our website is https://mytappo.com.au/. The operator of this site and our products is Laser Label (trading as MyTappo), ABN 22 721 418 162, located at Perth WA 66073, Australia.

What this policy covers

This policy explains how we collect, use, store, and delete personal information when you use MyTappo products, including MyTappo (Smart Contact Kit — MyTappo NFC Tag, Digital QR Code, and hosted MyTappo profiles), gift and NFC experiences, and related services on this website.

Information we collect

Depending on which product you use, we may collect:

• Identity and contact details — name, job title, company, phone numbers, email addresses, website and social links, and a short business description.
• Order and fulfilment — shipping address, account email, NFC Tag colour, hardware choices, and order reference (profile token).
• Hosted profile content — information you choose to show on your public MyTappo profile at /card/{your-link}/, including an optional logo image.
• Security — a 6-digit PIN you choose (stored as a secure hash, not as plain text), recovery email for PIN reset, and technical data related to sign-in attempts.
• Payment — when you pay online, card payments are processed by Stripe. We do not store your full card number on our servers. We may store payment status, time paid, and Stripe reference IDs.
• Website use — standard server logs (IP address, browser type, pages requested) and cookies required for the site, checkout, or admin to function.

Why we collect it

We use personal information to:

• Process and fulfil MyTappo and related orders (program NFC, ship products, host your page).
• Provide your hosted MyTappo profile and “add to contacts” download while hosting is active.
• Let you update your own details via our self-service edit page (mobile + PIN).
• Send service emails such as hosting renewal reminders (hosting does not auto-renew).
• Respond to support requests and comply with law where required.

MyTappo — how your page works

Your MyTappo profile link is designed to be shared (tap your MyTappo NFC Tag or scan your Digital QR Code). Anyone with the link may view the contact details you publish while your profile is active. Shipping address and account emails are used for fulfilment and account security; they are not necessarily shown on the public page.

After you order, your page may show as pending until we program your product. When hosting ends, your public page goes offline. After a lapse period, personal data may be removed as described below.

How long we keep information

• While hosting is active — we keep your profile and files needed to run your page (for example logo, QR cache, contact file).
• Hosting period — MyTappo includes 12 months of hosting unless otherwise stated at purchase. Renewal is optional and is not automatic.
• After hosting lapses — your page becomes unavailable. After a further 14 day grace period, we may delete personal information from inactive profiles (names, contact fields, shipping, emails, PIN data, payment references, and uploaded logo files).
• Records we must keep — some billing or tax records may be retained longer where Australian law requires.

Optional AI-assisted setup

If you use AI-assisted import (for example website or business-card scan), text or images you submit may be sent to OpenAI to suggest form fields. Business card photos used for OCR are processed for extraction and are not kept as uploaded files in that flow. You can complete the form manually without AI.

Who we share information with

We do not sell your personal information. We share data only with service providers who help us run the service, for example:

• Stripe — payment processing (subject to Stripe’s privacy policy).
• Hosting and email providers — to operate this website and send service emails.
• OpenAI — only when you choose AI-assisted import.

We may also disclose information if required by law or to protect our rights, customers, or the public.

Cookies and similar technologies

We use cookies and similar technologies where needed for:

• WordPress and site security (including admin login if you have an account).
• Checkout and payment flows.
• Remembering choices during an order or edit session.

We do not use the default WordPress “comment” cookies unless blog comments are enabled on a page you use.

Your rights and choices

Under Australian privacy law you may request access to, or correction of, personal information we hold about you. You can update many MyTappo details yourself at https://mytappo.com.au/card/edit/ using your mobile number and PIN.

To request access, correction, or deletion, contact us at hello@mytappo.com.au. We may need to verify your identity. Deletion may be limited where we must keep records for legal, tax, or dispute reasons.

Security

We use reasonable technical and organisational measures to protect information (including hashed PINs and restricted admin access). No online system is completely secure; please use a PIN you do not reuse elsewhere and keep your recovery email up to date.

Children

Our business services are aimed at adults ordering professional contact products. We do not knowingly collect personal information from children without parental consent.

Changes to this policy

We may update this policy from time to time. The “Effective” date at the top will change when we do. Continued use of our services after an update means you accept the revised policy.

Contact

Privacy enquiries: hello@mytappo.com.au. See also our Terms of Service.